Shipping policy

配送政策 / Shipping Policy

【配送范围 / Shipping Coverage】
我们提供全球配送服务，主要覆盖非洲、中东、中亚等地区。
We provide worldwide shipping services, mainly covering Africa, Middle East, and Central Asia.

【发货地点 / Shipping From】
所有订单从中国广东省佛山市顺德区发货。
All orders are shipped from Shunde District, Foshan City, Guangdong Province, China.

【配送方式 / Shipping Methods】

1. 海运 Sea Shipping
   - 配送时间：15-45个工作日
   - 提供物流跟踪
   - 经济实惠的选择
   
   - Delivery time: 15-45 business days
   - Tracking provided
   - Economical option

2. 空运 Air Shipping
   - 配送时间：5-20个工作日
   - 提供物流跟踪
   - 快速配送选择
   
   - Delivery time: 5-20business days
   - Tracking provided
   - Fast delivery option

【运费说明 / Shipping Costs】
- 运费根据商品重量和配送地区计算
- 结账时会自动显示准确的运费

- Shipping costs are calculated based on product weight and destination
- Accurate shipping costs will be displayed at checkout

【处理时间 / Processing Time】
- 订单确认后1-3个工作日内发货
- 定制商品可能需要额外10-30个工作日

- Orders will be shipped within 1-3 business days after confirmation
- Customized items may require an additional 10-30business days

【物流跟踪 / Tracking】
- 发货后您会收到包含跟踪号的邮件
- 您可以通过跟踪号查询物流状态
- 如有物流问题，请及时联系我们

- You will receive an email with tracking number after shipment
- You can track your order status using the tracking number
- Please contact us if you have any shipping issues

【关税和税费 / Customs and Duties】
- 国际订单可能需要支付目的地国家的关税和税费
- 关税由客户承担
- 我们会在结账时显示预估的关税金额（如适用）

- International orders may be subject to customs duties and taxes in the destination country
- Customs duties are the responsibility of the customer
- We will display estimated duties at checkout (if applicable)

【配送延误 / Shipping Delays】
以下情况可能导致配送延误：
- 海关检查
- 恶劣天气
- 节假日
- 不可抗力因素

Shipping may be delayed due to:
- Customs inspection
- Severe weather
- Holidays
- Force majeure

【丢失或损坏 / Lost or Damaged Packages】
- 如果包裹在运输途中丢失或损坏，请立即联系我们
- 我们会协助您处理理赔或重新发货

- If your package is lost or damaged during shipping, please contact us immediately
- We will assist you with claims or reshipping

【无法投递 / Undeliverable Packages】
- 请确保提供准确完整的配送地址
- 因地址错误导致的退回，客户需承担重新发货的运费

- Please ensure you provide accurate and complete shipping address
- Customers are responsible for reshipping costs if packages are returned due to incorrect address

【联系我们 / Contact Us】
配送相关问题请联系：
邮箱：[您的客服邮箱]
电话：[您的客服电话]

For shipping-related questions, please contact:
Email: [Your customer service email]
Phone: [Your customer service phone]

【特别提醒 / Important Notes】
- 配送时间为预估时间，实际时间可能因目的地和海关而异
- 偏远地区可能需要额外的配送时间
- 我们建议您在重要日期前提前下单

- Delivery times are estimates and may vary depending on destination and customs
- Remote areas may require additional delivery time
- We recommend ordering in advance for important dates